Marketing for the Open House

By Kathryn Sacoulas

Over the years we found that that marketing should occur as close to the event as possible. About one month out, we do some light marketing and two weeks prior, we intensify the marketing. We use a multilevel approach that includes:

·        Direct mail (over 5,000 postcards sent out to the leads in our database)

·        Website

·        Social networking (Facebook, Myspace, Twitter)

·        Internal referrals (give postcards out to students to give to friends and family)

·        Local advertisement

·        Emails

·        Business to business

·        Directing any info calls and walk ins toward the event in the two weeks prior

To read more great pointers, check out the next issue of the Eagle Express.

Personal Contact: A Key Element of Student Service

by Chris Robiosn

by Chris Robiosn

Remember that “every interaction with every student counts each and every day.” It is important that students feel important. Try to keep in mind that there are no bad students, only bad teachers. If the school makes a mistake such as giving the student the wrong size gi or sending a birthday card prematurely, quickly go into recovery mode by taking responsibility and correcting the mistake, turning failure into success.

Ten-Mile Marathon

Todd Huddleston

Todd Huddleston

Todd Huddleston celebrated the 10th anniversary of his school, the Yonsei Martial Arts Academy, on August 8, 2009.

Not only did Todd commemorate this occasion with an event at his school, but he also did something more personal: he ran 10 miles a day for 10 days in a row. His motivation for doing this was to symbolize the fact that running a martial arts school is more like a marathon than a sprint, which is something his CPA told him when he began his business a decade ago. Just like a marathon, while running a martial arts school is exciting initially and the owner is full of enthusiasm, invariably challenges creep up.

For him, one of the biggest challenges was Hurricane Katrina, which flooded his school in 2009. At this point, he was tempted to give up. However two things helped with staying on track: first, keeping the end goal in mind; second, having help along the way. In the case of his current running challenge, knowing where the finish line is as well as having his wife bike along toward the end of each daily run and pass him water and energy drinks made finishing without giving up possible. In the case of his school, having concrete goals as well as having help from peers, EFC, and staff have helped him achieve success.

Increasing New Enrolments

By Chairman Nicholas Cokinos

By Chairman Nicholas Cokinos

A high number of new enrolments is easier to achieve than you might think. Keep in mind that it requires a collaborative effort. In other words, there should be between three and five activities directed toward new enrollments. Among them are:

1. Advertisements
2. Web site
3. Open house
4. Birthday parties
5. Circular distribution
6. Signage and walk-in
7. VIP program
8. Sponsoring a new member
9. Demonstrations
10. Buddy nights

Use marketing platforms like graduation day, birthday parties, demos and open house to build interest before attempting to enroll.

On the 15th of every month, you should make a new concentrated effort to carefully plan out your strategy for the following month. The strategy should include and involve at least three of the listed activities. Another highly effective source of new enrollments is direct mail.

Keep in mind that all the listed activities work together to continuously generate new enrollments. Pursue both internal and external marketing methods as they both are equally important. Do not rely on just one method. The director should undertake this important task. Your efforts will pay off handsomely.

In order to ensure the continuing growth of your school, you must enroll 20 to 25 members each month. A minimum of 50% of those members should come from referrals. Though most school owners neglect the importance of concentrating on promotions for attracting new members, don’t let it happen to you.

K.C. LaVallee’s High Points From Summit

I was impressed when I heard Mr. Cokinos speaking about our purpose in promoting black belts. Students entrust us with their time and their bodies in order to promote themselves to black belt. I think it is important that we all work harder to get our students to the place they need to be.

It is important to put time into our students. Also, we have to have a plan. If students have a game plan, their chances of performing well are higher, provided they put in time and effort.

If you were a student of mine, I would grade you in five different areas when it comes to black belt promotions: attendance and commitment, spirit and energy (it is our job as coaches to pull it out of them), knowledge and skills, fitness (flexibility, strength and stamina) and lastly, martial arts protocol. These have to be explained to students so they know how to achieve them, and this is done right from the beginning, when they go in for their first round of testing.

Let’s Talk Money

John Cokinos, EFC President

John Cokinos, EFC President

There’s a passage that says, “The love of money is the root of all evil.” Now that passage, if understood, can bring to us prosperity and abundance. Here’s how: what you have to realize is that the love of money, to the detriment of everything else, can be harmful. The EFC mindset believes that we can have a life of prosperity with the help of “attractor” energies, which will attract new students. To understand this we must first come to an agreement. We have to agree that there is no lack of tuition dollars, no lack of potential adult students who need your services to look trim and feel good, and no lack of younger students during summer looking for summer activities or during back to school looking for martial arts lessons.

Did you know that Anthony Arango had a women’s self-defense seminar with 100 attendees? Thirty were guests of students, of whom 12 enrolled for a new regular program. Did you know that Jeff Wheeler of the LaVallee organization booked 28 demos, that is, 28 times to go visit academic schools recently? Can you imagine this kind of outreach?

Your staff has to understand that they have to articulate the values and benefits of your program in a different and unique way. Also, it would be helpful for schools to have posters for every prospect to see, which says, “Your success story begins here.” It could, additionally, have powerful student testimonials.

Are you ready to network with people who are doing well right now—even in these times? Look at the top grosses in the All Stars Journal for inspiration. In short, you have to embrace the prosperity model without hesitation.

While we’re talking about money, I would like to mention how EFC contributes to your tuition management and collections and helps you become more prosperous. Just yesterday, the Diamond Team collected 1,863, the Gold Team collected 2,549, the Green Team collected 3,727, the Silver Team collected 3,555—all this in one day.

If anybody is good at articulating the values and benefits of your Black Belt success program, it’s us. When students call while going through the peaks and valleys of wanting to be in enrolled in martial arts schools, we can save courses for you—by talking about how you care about your students’ progress. It is what we call our student care approach. Also we monitor your accounts to see when accounts are over-drawn or credit cards are over the limit. We want you to be the tiger behind the bamboo, not the tiger roaming the fields. Let us handle all issues related to tuition billing.

Have a thought-provoking staff meeting.

Three Pillars

These three questions are extremely effective to use in any staff meeting. Use them to draw the best thinking out of your team. The questions are also perfect for getting a meeting “back on track.”

1. The program is not perfect yet. What can we do to make the program better for the students we already have?

2. There are people in our community who could be, would be, and should be training, but they aren’t yet. How can we get them on the mat?

3. There are people in our community who cannot participate in our program. How can we, through our cooperative efforts, help make their lives better?

Summer Holidays – Get involved with Schools

Government guidelines encourage schools to establish links with local sports and leisure facilities for schoolchildren to attend during the summer holidays.

ASDA have a “Sporting Chance” service whereby people register their sports club on the site, and when local people search for free activities your club will appear in the results. You can then provide a free course of lessons for the summer holidays to get potential new students interested.

“ASDA Sporting Chance is the community sports initiative that gives children access to free sports sessions during the school holidays. In today’s tough economic climate this is the perfect solution to help keep your kids active and it won’t cost you a thing.”

This is also a good time to remind you all that you should try and establish links with local schools regardless of this particular arrangement. Ask schools to hand out flyers for a free course of lessons for you, ask to perform a free lesson in the school e.t.c

If you need any more information or assistance, please contact your Account Executive.

Find out more information on the ASDA Sporting Chance website

Time to think about this year’s Summit in Miami

Summit2009s

You get to network with a lot of different people. Often the informal parts of the Summit, after classes are over, or during the banquet, etc., are really valuable.
—Jim Clapp
American Karate Studios

You should go to the Summit so that you can grow your school and get the highest multiplied results by doing the very least. You’ll meet other likeminded people, and their success will rub off on you. If people are thinking, they cannot afford it, they can! The first time I came to the Summit, I had $200 in my pocket and I stayed in Bill Taylor’s room.
—Vincent Holmes
Wado Karate Center

I’m going to the Summit for the networking, and for the amount of knowledge that is there to learn from, from people who have been in my place before me. Mr. C. says you should learn from experience, but it shouldn’t always be from your own painful experience! As Garland Johnson would say, “By hanging out with smart people, you can learn from their mistakes.” The best business minds in the martial arts industry in the world will be there in Nashville, TN. When EFC says they will double your growth, they truly mean that they will double your growth and double your knowledge. All of the great leaders are there to network with and the level of energy and enthusiasm must be experienced in person; it cannot be captured at the same level by recordings. It is always an amazing experience to meet Steve LaVallee, John Godwin, Dave Kovar and the EFC team.
—Mary Treacy
Eagle Academy of Martial Arts

Every time you are in the presence of a great name in the martial arts industry, there is always something to gain from and learn. What a great opportunity when the best in the industry are willing to share with you the secrets behind their success! You can implement these in your own school—and jeopardizing that opportunity is not wise.
—Mike Vacca
East West Karate

Beating the Recession

The news is full of the latest increase in the number of unemployed people in this country,  which will no doubt generate another burst of  “doom and gloom”.   Thankfully the news to report from the EFC office is incredibly positive! We are still seeing growth from our members and it’s a real credit to the hard work and determination of the schools and their staff.

Nevertheless,  we feel it is still prudent to reaffirm the importance of  “closing the back door”  and identifying your  “C Students”.  It is especially important to make sure you keep the students you already have.  Teach every lesson as if it’s the best you will ever teach,  treat every student as if they’re the best student you’ve ever taught,  make them passionate about Martial Arts and above all make sure you keep reminding parents and students alike of the benefits of Martial Arts.

If you would like any more help or information on this subject,  please contact your Account Executive.

Vince Cassar – Superb New Website

The Cassar Academy Website

The Cassar Academy Website

Vince has just spoken to one of our account executives, Matt, and asked us to look at his newly completed website. We’re all really blown away by it, I’m sure you’ll agree it’s excellently presented with just the right information!

I’ve linked to the website, pay particular attention to the wording, describing the benefits of Martial Arts and how it can improve the lives of all ages and genders.

Great job Vince!

EFC Newsletter – July 2009

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This month,  Kyoshi John Lynn shares with us 101 Tips to Grow Your School. These are the same principles that he uses in his schools everyday. The key to your success will be to take action everyday. Remember “the journey of a thousand miles begins with the first step”. Here are the first of the 101 steps.

Ask your Account Executive for extra help on any ideas you are unsure about

· Give awesome, high energy classes
· Have an achievement patch programme
· Do not let an untrained person answer your phone
· Have a great curriculum
· Students must train 2 classes per week
· Have systems for everything
· Make sure all stu­dents are progressing
· Send “Miss You” cards when students are not in class
· Use your systems
· Have monthly tip / progress checks
· Have monthly student agreements
· Teach all your staff the systems
· Have a “Disney” dojo
· Do great intro classes
· Have an instructor training programme
· Teach “Values and Benefits” after every drills
· Be enthusiastic
· Use stickers to raise the energy in class
· Be punctual
· Care about each and every student
· Use a great lesson plan
· Teach character education and life-skills
· Have regular staff meetings
· Have regular events
· Be punctual
· Have regular staff training

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Meeting of Minds with Ivan Kravitz

We were thrilled to welcome EFC USA Board Member Ivan Kravitz to the UK as the guest speaker at one of our famous Meeting of Minds Seminars.

The meeting was held at Ken Robson’s beautiful Dojo in Nottingham and the attendees enjoyed two days of intense informative information from Ivan, ably supported by UK Board Members John Lynn, Ken Pankiewicz and Ken Robson.  We even squeezed in some on the mat training with Ivan and every one remarked on what a great instructor he is.

Ivan was a joy from start to finish and everyone loved his easy, respectful and very humorous presentation of his Ultimate Retention

Systems.  John Lynn gave 101 ways to grow your school plus one extra idea, ‘always under promise and over achieve.  Ken Robson talked about ways of making the phone ring and Ken Pankiewicz spoke about class room management for children.  All of the presentations were very well received.

Thank you again for trusting in me to be a presenter in the UK!!! I had the best time…everyone was very warm, kind, and appreciative… Thanks for the opportunity!!! I have been in contact via email with a few members already…they are very eager for growth…
Best regards,
Ivan, US Black Belt Academy


Thanks for a great meeting
Ivan was an excellent speaker and related really well to UK school owners
kind regards,
Ken Pankiewicz, KickFit Academy

KickFit Black Belt Graduation 6 June 2009

Thirty-six students were promoted to the rank of Black Belt and higher. This was the most
candidates in one cycle. KickFit has been promoting students to Black Belt since 1991 and in
that time over 250 have reached this rank. The candidates were led by 4 students being
promoted to 2nd Dan and 14 students to 1st Dan.
With another 62 students due to start preparation class this September, KickFit Martial Arts
Schools is on track to achieve its highest ever number of Black Belt promotions in a year.
In his Graduation speech, Chief Instructor, Ken Pankiewicz said “your memory of this
achievement will last a lifetime. Each one of you has dedicated themselves to achieving this
ultimate symbol of physical improvement, self-defence skill and high moral code. Now is the
time to make your commitment to be a Black Belt for Life dedicated to continued physical
and mental improvement.”
Each candidate is required to have completed a minimum of 4 years of training. The test
takes place over three days and consists of martial arts technical skill, spirit and energy and
finally physical fitness including a three mile run.
The Graduation show featured displays by each of the candidate groups, 70 Black Belts and
the KickFit Instructor Team. On average 600 students train each week spread over 4
locations. The instructor team specialises in professional martial arts tuition and consists of
five full-time members headed up by Chief Instructor, Ken Pankiewicz. Master Pankiewicz
has been training for 25 years and holds Black Belts in Kovar –Satori Blend and Tae Kwon-
Do, he also currently studying Brazilian Jiu-Jitsu.

UK Spring Fling 2009 Winners

The famous EFC Spring Fling is a fun competition held each year where the four clients with the best growth between February and May each receive a prize of £1,000.00. This year the EFC Spring Fling winners are as follows:

Group Winner School Growth
Apollo Donald MacKenzie Edinburgh Kuk Sool Won 18.26%
Mars David Pawson Bujinkan Kokoro Dojo MA Academy 64.55%
Vulcan Matt McLachlan & John McKean The Paisley Academy of Martial Arts 23.77%
Zeus Christopher Edghill North Wales MA Centre

46.21%

Dave Pawson: UK Spring Fling 2009 Winner of Group Mars

Dave Pawson

Dave Pawson

The spring fling has been a motivator to do what we should always be doing by making us more proactive in getting new students and then looking at how we retain them. We are now more focussed on asking for referrals from our existing students and also asking for referrals when any prospective student comes in to ask about lessons.
After last year’s Spring Fling we decided to keep doing the same type of promotions and gradually refine what it is we are doing on a daily basis, and to implement ideas that we have picked up from attending Meeting of Minds, X-Factor and more importantly the EFC convention.
Retention has been an area we have focussed on by giving more exciting lessons, ensuring stats are kept on a daily basis and enquiries are chased up if they fail to show and reschedule the appointments. Text messaging is one area we have really focussed on to give confirmation of appointments made, and then the day before we text a quick confirmation that we are looking forward to seeing them the following day. We have also completely redone the reception area, highlighting the EFC awards we have won on thAward - Spring Fling 2009e wall facing the entrance and giving the whole area a wow factor when new prospects come in. This has as a result given us new students, our existing students are now referring people to come down and experience what they are doing in a family run environment, where they can forget about the credit crunch, and get a good workout and mix with positive individuals.
We are now actively continuing with the same level of intent to increase our numbers and are looking forward to the Meeting of Minds and the EFC Conference in Miami.

Chris Edgehill: UK Spring Fling 2009 Winner of Group Zeus

Sifu Chris Edghill

Sifu Chris Edghill

Just a letter of thanks to the EFC and especially to my Accounts Manager Liz Jones.

Liz contacted me and asked if I wanted to join the Spring Fling, I said it’s not really worth it for me as I don’t really advertise and not done so for about fifteen years. Liz said go on give it a go, after a little more Award - Spring Fling 2009persuasion I decided to. I sent out letters to all of my students for bring a friend. I gave out posters and gradually new students started to join. The EFC gave me a lot of backing and also much pushing basically making me walk the extra mile. Not only have I increased my student numbers the kick off is great. The more students I have the more I seem to be getting. Some times you can become complacent with what you have, it’s always worth taking a step back get out of that whole and give yourself a good kick up the backside.

Basic Rules for Managing a Martial Arts School

By Nicholas Cokinos, EFC Chairman

By Nicholas Cokinos, EFC Chairman

The EFC recommend that school owners pledge to follow the following basic rules:

1. My sincere and genuine interest in my students is absolutely imperative

2. Students come to my school because of needs: Building confidence, learning self-protection techniques, physical fitness and a high sense of progressive thinking.

3. I must assure that I am a totally qualified Martial Arts instructor, teaching with enthusiasm and high interest, motivating my students to reach the level of first-degree black belt.

4. I recognise that regular attendance is very important and that I take all steps to prevent dropouts by locking the back door

5. I never forget that in spite of any credentials and community reputation, I still need to promote my school in order to assume a constant flow of new enrollments. I recognise and accept that I should invest a minimum of 10% of my monthly gross on promotions, advertising, demonstartions, VIP passes, open houses and buddy days on an ongoing basis.

6. I must recognise that a well-trained staff is important to keep student interest at a high level using a strict schedule of belt testing to show and establish good progress.

7. I need to perfect the enrollment process with effective info calls, Intro 1 and Intro 2 and an effective extension conference resulting in solid paper, followed up by the “Half Moon” principle in developing the renewal process.

8. It goes without saying that the keeping of accurate statistics will ensure that I am managing in an efficient and successful manner, supported by sufficient contract amount.

Message from the EFC UK Office

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We hope a great many of you are enjoying the new information-packed website. Remember to keep checking back regularly as there is new material being added all the time. We’re happy to provide ideas and material to members and non-members alike, remember “The Rising Tide Lifts all Boats!”

You might want to subscribe to our RSS Feed to make sure you never miss an update.

If you are yet to join the EFC and you’re finding the information valuable,  just send us an e-mail with a postal address and we’ll send out some of the magazines and CD’s from our Gold Package for a couple of months to give you something else to get stuck into!

June Promotion

If you enquire before the end of June 2009, you’ll receive the fantastic EFC Gold Package for three months absolutely free, with no obligation. Head over to the contact page here to make the most of this offer!

EFC Gold Package is a valuable online and printed library of materials, such as videos from EFC seminars and meetings. Learn from some of the worlds largest and most successful school owners and share their success.

Don’t delay, do it today!

Convert Leads With A Winning Value Proposition

Richard Bailey

Richard Bailey

If your martial arts school is struggling to get new leads and prospects, you should consider writing a value proposition. You need to write one and then engrave its meaning into your mission statement and put it in all your marketing materials, especially on the web, where you can test its effectiveness and influence on your target audience.

What is a Value Proposition
A “value proposition” (value prop) is simply a statement that informs your potential clients of how they will benefit from using your product or service. It’s your most important marketing message and should be written in a clear, simple writing style to be easily grasped by any reader and placed strategically in every important section of your lead generating web site.

The entire article will be published in a subsequent issue of the Eagle Express.

Free Parties

Tom Hould

Tom Hould

Here’s a perspective that differs from most people’s: Tom Hould does birthday parties and parents’ nights out for free! The reason behind this is simple. It is a way for him to invest in his school that works both as a retention tool and as a marketing tool. Not only are the new kids coming into the school potential future students, but current students and their parents are thrilled to have these events for free.
Regardless of whether you decide to do these parties for free or at a subsidized rate, this is a great tool to keep current students satisfied and potential students streaming in through the door.

Summit 2009

Mike Allen

Good morning everyone.

The fabulous EFC International Summit this year is being held in the superb Ritz Carlton Hotel in Key Biscayne Florida on the 1,2 &3 October 2009.

Where on this planet can you go for 2 days and be trained by the best of the best?   The speakers are the greatest in the martial arts field, not only in terms of training, but also in terms of business.  Their expertise is truly unmatched and the best thing is, they will readily share their ideas with you.  If you are truly serious about improving your operation so that you can teach more students the benefits of training in the Martial Arts, then you just owe it to yourself and your school to be there.
The EFC fee is £185.00, which covers Summit entry:

* 24 workshops to choose from
* Handouts and study material to take home
* Banquet Dinner
* EFC Passport/Workbook

The Summit Hotel costs $318 per night which includes all taxes so there are no additional costs.  The  Hotel  also provide two free lunches per day and a packed lunch when you leave.  The rooms usually have two double beds, so they will sleep four people.  We stayed at this Hotel in 2007 and it is superb, right by the sea, super pool etc.  ‘Live the life of your dreams ‘.

To book your flights you might like to try the following web site:

http://www.travelsupermarket.com/flights/results.aspx?masterquery=true&aggregationid=1574000000000075533&available=40&BnBOption=1

Contact your Account Executive by phone or email today to book your place at the Summit.

I hope you can make it this year ‘As it will  change your life’.

Mike Allen

For the Staff

By EFC Chairman Nicholas Cokinos

Nicholas Cokinos

Nicholas Cokinos

Let me start with a strong statement: “Treat the business as your very own.”

By implementing this statement, you will experience a dramatic change in your thinking. Too many employees take the opposite standpoint of, “That’s not my job.” By thinking like you are in the business for yourself, you create a vision and energy that is simply unstoppable. Your desire, interest, and involvement simply explode. It becomes a whole new ballgame.
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