By Bridget Johnson

Bridget Johnson was in our headquarters recently and she told us that the issue that preoccupied her the most was customer service. Her husband, Garland Johnson, and she have decided to have distinctive roles in their schools: he focuses on marketing and new enrollments and she focuses on customer service and retention. Here is an excerpt from the article that will be published in the forthcoming issue of the Eagle Express:

• Motivational worksops. Universal Kempo Karate offers motivational workshops on a monthly basis, with weapons of choice.
• Sell of the month. This varies from month to month, and may be a product such as a t-shirt.
• Academic achievement. Universal Kempo Karate requires kids to bring in report cards, and instructors are looking for improvements in these. (Parents love this.)
• Talks about character building. This is done frequently by instructors by way of our parables and storytelling focused on the inspirational words of the week.