Teri Lee

We have used most of the EFC principles for following up with our new students. The most important thing is to consistently communicate with new students and their parents. Communication means they know and understand what to do before they have to ask. It means you have policies and procedures in place to guide them from their first class to their first test and on to their next program. That communication could be via your program director, website, signs, phone calls, emails, Twitter, Facebook, or whatever means of communication you have in place for your students and parents.

They must feel they are part of the community.

They must know you care about them.

They must also feel successful.

This excerpt is from an interview scheduled to appear in the next EFC Allstars Journal.